K.BALARAM

OBJECTIVE:

Seeking assignments in Projects, Engineering, Design / Parts development Sourcing in Mechanical [Auto/Wind/Aero]-Lean Six Sigma domain with a technology oriented organization to attain the apex of professionalism in a dynamic and avant-garde company, where acquired skills and experience are utilized toward diverse job responsibilities, continued growth and advancement.

ACADEMIC CREDENTIALS:

Bachelor of Engineering (Mechanical) from Shanmugha College of Engineering, Thanjavur, Affiliated to Bharathidasan University, Trichy in 2004with 74.49%

Diploma in Mechanical Engineering from Shanmugha Polytechnic,Thanjavur in 2001with 87.75%

EXECUTIVE SUMMARY:

A Mechanical Engineering Graduate with sound understanding of the concepts and applications.

In IBM DAKSH Private Limited Presently working as Customer Relation.

Received Six-Sigma certificate from IBM.

An effective communicator with strong interpersonal and analytical skills.

A Structured & Process oriented person.

CERTIFICATIONS:

AutoCAD 2000 in LCC.

ProE 2001 from CADD.

MS office package skills [Excel, Word, Power point, Visio] & basic MS Access .

Certified on Six-Sigma GB in IBM India Pvt. Limited, Bangalore in Apr06. Working towards BB proect.

Attended Training on Leadership and Human Development in Shanmugha College of Engineering, Thanjavur in Jul03.

Underwent work shop on Mechatronics conducted by Shanmugha Polytechnic, Thanjavur in Nov00.

Pursuing training on advanced CADD, ProE, WildFire2.0 tools from Rve Tech Bangalore.

ORGANISATIONAL EXPERIENCE:

Sr. Executive - CRM with IBM DAKSH Private Limited                                                                   Since Jan08

Executive - CRM with IBM DAKSH Private Limited                                                                     Jun06 to Dec07

Customer Support Associate with IBM India Private Limited, Bangalore                                Jan06 to May06

Desktop Support Engineer with Info Services, Bangalore                                                            Sep05 to Jan06

Manufacturing Process & CAD Engineer with a tool room                                                       Aug04 to Aug05

(Fixture wears parts & precision parts manufacturer supplying to industries)

Key Functional Areas:

Customer Relationship Management:

Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.

Preparing MIS reports entailing to productivity, quality, staffing, etc. with a view to apprise management of the process operations and assist in critical decision-making process.

Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.

Technical Support:

Troubleshooting and providing technical assistance to customers and conducting customer meets regarding introduction of new technology, delivery of quality product, etc.

Assisting service engineers and coordinating to resolve customer concerns and achieve higher customer satisfaction matrices.

Manufacturing process & CAD engineer:

Receiving RFQ with drawings for fixture parts and minor toolings and machine parts (for maintenance dept). Studying the drawings and requesting for necessary changes if any & deciding the manufacturing process in discussion with customer requirement.

Follow up for order closure and payment.

Learnt about Bill of material(configuration) maintenance in SAP and serve as per that.

PROJECTS HANDLED:

As a core team member, successfully implemented a BPI GREEN BELT project on process error elimination. This project encompasses an outlook savings of UK0.9Mn in the current financial year.

ACADEMIC PROJECTS HANDLED:

Title: Solar Air Cooler (As a part of B.E)

Title: Water Cooler Cum Water Heater (As a part of Diploma)

INTERESTS:

Experiment and reason out things,

Pen collection.

Playing & watching cricket and discovery channel.

EXTRA CURRICULAR ACTIVITIES:

Linking and try to figure out feasibility of concept working with the view of VE & Trouble shooting:

Let me explain the above in person with an example,

Say for e.g., a ATM cash vending machine uses a 50 thickness print sheet roll of 33meters with a OD50mm, core diameter of 20mm and mounted on a hook/hang axle rod of 16mm, then changing the core dia to 10mm and mounting axle to a hollow tube of OD 8mm and ID 5mm will fetch savings in the following

Roll of ~38 meters can be used / time this saves roll change down time frequency by 3 / 20 changes.

Core pieces reduced by 3 number per 20 cores, Hang axle rod material cost saved with added strength of using a hollow tube over solid rod, If need be more strength can be added by making it a Square (or) Rectangle tube .

Ready To Relocate : Any Where In India.

Do you need his services for your company?

Contact : simha@pegasusstaffing.com